UnifiedNet™ Legal Terms

To make things easy, we've put all our terms and conditions, policies, plans details and contact information in one place.

Customer Terms

For information regarding the terms and conditions of our product and services, please see UnifiedNet Customer Terms (PDF).  


Privacy Policy

For information about our privacy practices, including how we handle your information, the credit reporting bodies we work with and are likely to disclose information to, how to access or correct our records, or make a complaint, please ask us for a copy or check out our Privacy Statement (PDF) for more details.  


Critical Information Summaries

Our Critical Information Summaries contains detailed information relevant to your products and services in plain language that is easy to understand. Please ask us for a copy of your Service-specific Critical Information Summary or check it out from below:  

  1. NBN™ Plans – CIS (PDF)
  2. ADSL Plans – CIS (PDF)
  3. Standard Ethernet Plans – CIS (PDF)
  4. Premium Ethernet Plans – CIS (PDF)
  5. Fibre Plans – CIS (PDF)
  6. Fast Fibre Plans – CIS (PDF)
  7. Fast Fibre Promo Plans – CIS (PDF)
  8. Mobile Broadband Plans – CIS (PDF)
  9. CloudPhone™ Plans – CIS (PDF)
  10. PSTN Line Plans – CIS (PDF)

  Please use the contact details below to contact us in relation to any of the above matters. Attention: Compliance Manager Email: compliance@unifiednet.com.au Mail: PO Box A2233 Sydney South NSW 1235

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