RingCentral is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any device, anywhere.
RingCentral offers three key products in its portfolio including RingCentral MVP™ – A Unified Communications as a Service platform including team messaging, video meetings, and cloud phone system. RingCentral Video – A video meetings solution with team messaging that enables Smart Video Meetings, and RingCentral cloud Contact Center – An open platform integrating with leading third-party business applications enabling customers to customize business workflows.
Give your team access to all of their standard methods of communication in a single application i.e. phone, video, message, file sharing, and collaboration and empower your organisation to operate more efficiently.
Gartner has named RingCentral a Leader in the UCaaS Gartner Magic Quadrant for the six consecutive year. IHS Markit UCaaS Leadership Scorecard also ranked RingCentral the world’s leading UCaaS provider for the third year in a row.
Manage all offices and users with a single easy-to-use interface from anywhere. Enjoy complete administrative control, self-service capabilities for users, and reduced dependence on traditional providers. Get quick, simple, streamlined system setup and user activation
Main features of RingCentral are following:
Cloud PBX
Auto-Receptionist
Multi-level IVR
Call Forwarding
Voicemail and Greeting
Online Fax
Meetings
Collaboration
Audio Conferencing
Video Conferencing
Global Office
Contact Center
Call Recording
Call Analytics & Reports
Mobile & Desktop Apps
Third party Integrations
Network and Infrastructure Security
Transmission Security
RingCentral offers the following benefits:
Natively built redundancy ensures your business will always be contactable, even in the event of an Internet outage or emergency. Our architecture is designed to support failover conditions in emergency situations. Our services are hosted in data centres audited according to SSAE-18 and/or ISO 27001.
Connect with your team anywhere, anytime, and on any device. Whether your team prefer traditional desk phones, walking around with wireless headsets, hotdesking on laptops, cordless phones or using their mobile phone, we've got you covered.
Say goodbye to clunky legacy phone systems that take up space and keep you tied to the office. RingCentral’s cloud phone system features HD voice quality, inbound call management, toll-free and local numbers, and multiple extensions – features you can access at anytime, anywhere, from any device.
Simplified end-user design that makes it easy to use and adopt the software and manage calls. Empower your team to work better together with our Chat collaboration software. Share messages, files, videos and calendars in real time. Assign tasks and timelines in team chats and monitor team members’ progress on the interactive platform.
RingCentral uses TLS 1.2 to encrypt web-session traffic and phone provisioning sessions for desk phones. All desk phones, mobile applications and desktop applications support encrypted calls with Session Initiation Protocol (SIP) over TLS for signalling, and Secure Real-Time Transport Protocol (SRTP) for media.
Revolutionise your customer engagement with our collaborative contact centre technology. Eliminate waiting times with smart skills-based routing, harness the power of AI to troubleshoot problems before they arise, and access the real-time service data you need to improve the customer experience.
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